This Privacy Policy explains how Luna Trust Technologies LLC, operating the GoChecked service (“GoChecked,” “we,” “us,” or “our”), collects, uses, and protects information when you use GoChecked.com and our trip-checking services.
1. Information We Collect
Account Information
If you create or use an account, we may collect information such as your email address and information necessary to maintain and secure your account.
Trip Information
When you use GoChecked, you may provide information about a planned trip, including details such as:
- Origin and destination
- Travel dates
- Airlines or other transportation providers
- Connections and transfers
- Baggage information
- Accommodation or transfer details
- Customs-related information
- Travel-document information relevant to a check
- Other information you choose to provide for your trip
We use this information to perform the requested trip check and generate your report.
Please do not submit sensitive personal information unless it is specifically requested and necessary for a supported GoChecked check.
Payment Information
Payments for paid GoChecked services may be processed by third-party payment processors such as Stripe.
When payment is made through a payment provider’s hosted checkout, GoChecked does not need to receive your full payment-card number.
We may receive transaction information necessary to confirm your purchase, such as payment status, transaction identifiers, amount, currency, and related payment metadata.
Technical Information
When you visit or use GoChecked, we may automatically receive limited technical information such as your IP address, browser or device information, timestamps, pages requested, and information needed for security, diagnostics, and operation of the service.
2. How We Use Information
We may use information collected through GoChecked to:
- Provide and generate requested trip checks and reports
- Maintain user accounts and saved trips
- Process and verify purchases
- Provide customer support
- Operate, secure, troubleshoot, and improve the service
- Detect misuse, fraud, or security problems
- Maintain business and transaction records
- Comply with applicable legal obligations
We do not use trip information to make travel reservations or purchase travel services on your behalf.
3. Payment Processing
GoChecked may use Stripe or another payment processor to process payments.
Payment processors handle payment information according to their own privacy policies and security practices.
GoChecked receives only the information reasonably necessary to identify and verify the transaction and provide the purchased service.
4. Cookies and Similar Technologies
GoChecked may use cookies or similar technologies that are necessary for website functionality, account sessions, security, preferences, and payment-related functionality.
If we use optional analytics, advertising, or other non-essential tracking technologies that require consent under applicable law, we will provide appropriate choices where required.
5. How We Share Information
We may share information only as reasonably necessary with service providers that help us operate GoChecked, such as hosting, infrastructure, security, email, analytics, and payment-processing providers.
We may also disclose information when required by law, legal process, or a valid request from an authorized government authority, or when reasonably necessary to protect our rights, users, or service.
We do not sell personal information to advertisers.
6. Data Retention
We retain information for as long as reasonably necessary to provide GoChecked, maintain transaction and business records, resolve disputes, protect the service, and comply with legal obligations.
Retention periods may differ depending on the type of information and why it was collected.
When information is no longer reasonably required, we may delete or anonymize it, subject to legal and operational requirements.
7. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet service or method of electronic storage can guarantee absolute security.
8. International Users and Data Transfers
GoChecked may be accessed from different countries.
Your information may be processed in countries other than the country where you live, including the United States, where Luna Trust Technologies LLC or its service providers may operate.
Where required, appropriate safeguards will be used for international transfers of personal information.
9. Your Privacy Rights
Depending on where you live, applicable law may give you rights concerning your personal information, which may include rights to request access, correction, deletion, restriction, portability, or information about how your data is used.
You may also have the right to object to certain processing or withdraw consent where processing is based on consent.
These rights may be subject to legal exceptions and verification requirements.
You can submit a privacy request at hello@gochecked.com.
10. Children
GoChecked is not intended for children to independently purchase or use the service.
We do not knowingly collect personal information directly from children in violation of applicable law.
Parents, guardians, or other travelers should avoid submitting unnecessary personal information about minors.
11. Third-Party Websites and Sources
GoChecked reports may reference or link to websites operated by airlines, governments, transportation providers, or other third parties.
We do not control those websites or their privacy practices. Their own privacy policies apply when you visit them.
12. Changes to This Privacy Policy
We may update this Privacy Policy as GoChecked, our technology, or applicable requirements change.
The current version will be published on this page with its “Last updated” date.
13. Contact Us
GoChecked is operated by Luna Trust Technologies LLC.
For privacy questions or requests, contact us at hello@gochecked.com.