This Refund Policy applies to purchases of the GoChecked Full Trip Check, a digital pre-travel information service operated by Luna Trust Technologies LLC.
1. Digital Service
The Full Trip Check is a digital service. After successful payment, GoChecked processes the trip information submitted by the customer and makes the applicable digital report available electronically.
The current price is $4.99 USD as a one-time payment, unless a different price is clearly displayed before purchase. The Full Trip Check is not a subscription.
2. Before You Pay
GoChecked may perform a coverage check before payment so you can see whether the submitted trip has sufficient supported coverage for a paid check.
Please review your submitted trip information before purchasing. The report is generated using the trip details you provide.
3. When a Refund May Be Available
Please contact us if:
- You were charged more than once for the same Full Trip Check;
- Payment was successfully completed but the purchased report was not made available because of a GoChecked technical failure;
- An incorrect charge was made by GoChecked; or
- A refund is otherwise required by applicable law.
Where appropriate, we may first attempt to restore access to the purchased report or correct the technical issue.
4. After the Digital Report Has Been Provided
Because the Full Trip Check is a digital service that is processed and delivered electronically, a refund is generally not provided merely because a customer changes their mind after the purchased report has been generated or made available.
A refund is also generally not provided because travel plans later change, a carrier or authority changes a rule, or a customer submitted incorrect or incomplete trip information.
This section does not limit any refund, cancellation, withdrawal, or other consumer right that cannot legally be excluded or waived.
5. What the Purchase Covers
Your payment purchases the applicable GoChecked digital trip-check report. It does not purchase a flight, hotel, cruise, train ticket, transfer, visa, insurance policy, reservation, or any other third-party travel service.
A GoChecked report does not guarantee boarding, entry, customs clearance, baggage acceptance, avoidance of fees, or any other travel outcome.
6. Requesting a Refund
To request a refund or report a payment problem, contact us at hello@gochecked.com.
Please include enough information for us to locate the purchase, such as the email address used for the purchase and relevant trip or transaction information. Do not send full payment-card numbers or card security codes.
7. Refund Processing
If a refund is approved, it will normally be returned through the original payment method. The time required for the refund to appear may depend on the payment provider, bank, card issuer, or other financial institution.
8. Payment Disputes and Support
If you believe there is a problem with a GoChecked charge, please contact us so we can review the transaction and, where appropriate, resolve the issue.
Nothing in this policy prevents you from exercising rights available through your payment provider or under applicable law.
9. Changes to This Policy
We may update this Refund Policy when our service, payment process, or applicable requirements change.
The current version will be published on this page with its “Last updated” date.
10. Contact
GoChecked is operated by Luna Trust Technologies LLC.
For refund or payment questions, contact us at hello@gochecked.com.