How can we help?
For questions about GoChecked, a Full Trip Check, your report, or a payment, contact our support team by email.
Before you contact us
If your question is about a specific trip or purchase, include the email address used for the purchase and any relevant Trip ID or transaction information available to you.
Please do not send full payment-card numbers, card security codes, passwords, passport scans, or other unnecessary sensitive information by email.
Payment and refund questions
For a duplicate charge, technical delivery problem, or other refund question, please review our Refund Policy and contact us if you still need assistance.
About GoChecked
GoChecked is a digital pre-travel information service operated by Luna Trust Technologies LLC. We provide trip-check reports; we do not sell, book, arrange, or resell flights, hotels, cruises, transportation, or other travel reservations.
Operator: Luna Trust Technologies LLC